FAQs

Welcome to the Nuvastyle FAQ page! Here, we answer your most frequently asked questions to help make your shopping experience as seamless as possible. If you need further assistance, please contact us at support@nuvastyle.com.

1. What payment methods do you accept?

We accept a variety of secure payment methods, including:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay

2. Is my payment information secure?

Absolutely. We use SSL (Secure Socket Layer) technology to encrypt and protect your payment information. We also comply with PCI-DSS standards to ensure your data is handled with the utmost security. Your credit card details are never stored on our servers.

3. Do you offer free shipping?

Yes, we provide free standard shipping on all orders within Canada. There are no minimum purchase requirements or hidden fees.

4. How long does shipping take?

• Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays).
• Transit Time: Standard shipping typically takes 3-5 business days after processing. Delivery times may vary depending on your location.

5. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your order status through the carrier's website.

6. What is your return policy?

We offer a 30-day free return policy for all orders. Items must be returned in their original condition: unworn, unwashed, with all tags attached, and in the original packaging.

7. How do I return an item?

To initiate a return, follow these simple steps:

1. Contact Us: Email support@nuvastyle.com with your order number and details of the item(s) you wish to return.
2. Receive a Return Label: We will provide you with a prepaid return shipping label.
3. Pack and Ship: Place the item(s) in their original packaging, attach the return label, and drop the package off at the nearest shipping carrier location.

8. When will I receive my refund?

Once we receive your returned item(s), please allow 5-7 business days for processing. Refunds will be issued to the original payment method, and it may take additional time for the refund to appear on your statement, depending on your bank or credit card provider.

9. Do you offer exchanges?

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

10. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us within 7 days of delivery at support@nuvastyle.com. We will work with you to provide a replacement or refund as quickly as possible.

11. Do you ship internationally?

At this time, we only ship within Canada. We are exploring options to expand our shipping destinations in the future.

12. Can I change my order after it has been placed?

If you need to make changes to your order, please contact our customer service team immediately at support@nuvastyle.com. We will do our best to accommodate your request if your order has not yet been processed or shipped.

13. How do I know which size to order?

We provide a detailed size guide on each product page to help you find the perfect fit. If you need further assistance, please reach out to our customer service team for personalized advice.

14. How can I contact customer service?

You can reach our customer service team via:

• Email: support@nuvastyle.com
• Phone: +1 (431) 815-5672
• Address: 2603 Main Street, Vancouver, BC V5T 1Z4, Canada

We hope this FAQ page answers your questions! For any additional queries, feel free to contact us.